DELIVERY TIMES:

Our delivery times are 1-3 working days for main city centres and 3-5 working days for outlying areas. S.M. McGladdery cc wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

 

MAIN CENTRES:

Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth and East London can expect delivery within 1-3 working days.

 

OUTLYING AREAS::

Expect delivery within 3-5 working days

Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays.

When do we start counting days? It depends on your payment method:

EFT payments – Once payment has been received
Non EFT (CC & DC) – The following business day after the order has been placed
COD – The following business day after the order has been placed

 

CONFIRMATION EMAIL:

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

 

Any delivery is subject to acts which is beyond the control of S.M. McGladdery cc due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

 

To follow your order, please use the tracking ID / order number sent to you in your confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. S.M. McGladdery cc’s delivery man will wait for you to try on your purchase, making sure it suits your needs. As a precaution, please keep the receipt of the delivered product.

 

In the rare circumstance that your item has a defect or is missing from your order please follow the directions or contact customer service on This email address is being protected from spambots. You need JavaScript enabled to view it. or  033 342 4990.

 

Returns Policy

 

Replacement / Exchange:

Visit your nearest post office and mail your return to our return address at your own cost. Please remember to notify us of your return.

See locations and costs of the South African Post Office.

S.M. McGladdery cc's address for returns is:

P.O. Box 11911
Dorpspruit, 3206

Once we have received and inspected the returned item(s), we will refund you within 5 (five) business days. In the case of a product purchased with gift vouchers or promotional vouchers, we reserve the right to refund any amounts due to you for returned products by crediting your account with the value of the order.

Should you have any questions regarding your returns, please contact S.M. McGladdery cc Customer Service (033 342 4990) or email This email address is being protected from spambots. You need JavaScript enabled to view it. ).

Contact Details

Tel: 033 342 4990
Fax: 033 342 4990

 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

32 Clough Street
Pietermaritzburg, 3201

Kwazulu Natal

 

P.O. Box 11911
Dorpspruit, 3206